Home Loan Associate – Mortgage Broker Assistant

Great opportunity for an experienced customer service superstar to join our growing home loans team!

Is this you?

• You’ve been working within the customer service industry for some time, specifically in lending or a related industry. You are able to demonstrate your ability to deliver outstanding service to customers.
• You have demonstrable experience in building and maintaining relationships with customers to ensure that you are their go to person for when they have questions.
• Your previous experiences working within a fast pace team environment are clearly evident and you can demonstrate your ability to juggle multiple tasks at once and work in well within a high performing team environment.
• You have a high level of computer competency with a good understanding and experience in using various finance management systems.

A successful career with us would involve you being willing to take on high levels of personal and professional development. Given that you are successful in the role and have a desire for your own personal growth, there are opportunities to progress through our proven development pathway.

One of our pathways starts with you as a Trainee Lending Specialist before becoming a fully qualified Lending Specialist, then into a role as a Senior Lending Specialist (mentoring others) before becoming a Team Leader (managing others) in one of our divisions. Our high performing team members could expect to grow into managing their own team within 2-3 years.

If you are willing to work hard and stick at it, the career opportunities are abundant. In fact, this Trainee Lending Specialist role has become available due a team member choosing to take a pathway within our business that involves Marketing and IT to broaden their own development.

You Could Also Be Enjoying These Perks

• Enjoy your Birthday RDO every year to do whatever you want.
• Unlimited quality coffee and tea along with other healthy treats.
• We have monthly team challenges, that when reached sees our team dine out together regularly at quality restaurants and more.
• We also take the time to recognise the hard work of individuals in our team every month which can see you win prizes that support local businesses.

Fox Home Loans is part of the Fox Finance Group of companies and (www.foxhomeloans.com.au) is an innovative, online financial services business based on the beautiful Sunshine Coast in Queensland.

We are growing our home loans business, and to do this we know that we need highly motivated, high performing individuals that are committed to helping our customers.

From our side, we are committed to attracting and keeping the right high performers in our business, and to do this, at the right time in a team members journey we are open to offering an equity stake in the business if you can show that you are in alignment with what we want to achieve and you have what it takes to help us continue the growth of our business together.

Over the years we have already built a substantial loan book and database of customers that we currently service and this remains our focus, whilst also building on this with quality referral relationships and via our own qualified online leads.

On top of this, we’ve built great relationships with an extensive panel of lenders to ensure that we are in the best position to help our customers get the right loan for them.

• Complete applications with prospective home buyers and refinance opportunities to determine suitable lending solutions.
• Request documentation from the customer and put together this information ready for the home lending specialist to assess.
• Working collaboratively with our home lending specialists to be the glue in our team as we guide the customer through their home loan journey.
• Provide exceptional service to customers, building trust, confidence, and advocacy to help them secure and enhance their financial goals.
• Continue to develop your skills over time with a natural progression from this role to be a fully qualified Mortgage Broker in our team.

• Future equity opportunity available for the right committed high performer.
• You’ll be supported within our lending team and within the process to ensure that you can deliver a fantastic customer service experience and fast outcomes for the client.
• You get to work from our purpose-built office based on the Sunshine Coast which provides you with a collaborative working environment, and a great meeting place for clients.
• Some opportunities will be provided from our database of previous customers, plus via the online website enquiries that we generate.
• Full training and support provided through our highly structured onboarding and ongoing training programs.
• We use the latest advanced technologies to help ensure that our team have the best systems at their fingertips to ensure a streamlined process for their customers.

Remuneration

On offer with this full-time position is a competitive base salary, plus a generous individual bonus incentive scheme that will see the hungry finance performer earning an above industry income.

Do You Want to Go to the Top of the List?

Due to the high volume of applications that we receive from people wanting to join our team, any application sent without a Resume and Covering Letter addressing our opportunity, including the two points below in the “Next Step” will be disregarded.

So, if you really want to join our team and put yourself ahead of the rest, we encourage you to invest some time in making sure that you prepare a cover letter that accurately addresses our role and answers the two questions below.

So, if you really want this role, we encourage you to invest some time in making sure that you prepare a cover letter that accurately answers the two questions below.

Next Step

Please send your Resume and Cover Letter addressing:

• What has attracted you to this role?
• Why do you feel this is the right opportunity for you?

Interview Timing

We are hiring now, so don’t delay your application.